Support

A person answers.

Email letstalk@vaitlyvoice.com with your macOS or Windows version and what you expected to happen. We usually reply within one business day, UK time.

Quick fixes

• Nothing is typed. On a Mac, check System Settings → Privacy & Security → Accessibility has Vaitly Voice switched on. Quit and reopen the app after granting it. On Windows there is no such permission; if nothing is typed, check the window is not running as administrator (an elevated command prompt or Task Manager), because Windows does not let an ordinary program type into those.
• The emoji picker opens when I press my key. That was the Globe key's default macOS action. Current versions handle it automatically; download the latest version from the download page. Your settings, vocabulary and history are kept.
• It cannot hear me. Check the microphone permission (Mac: System Settings → Privacy & Security → Microphone; Windows: Settings → Privacy & security → Microphone) and that the right input device is selected in Settings.
• Billing. Invoices, cards and cancellation are in your account page. Statements show Vaitly Limited.